Job Responsibilities:
1. Take charge of overall department management work, formulate and implement the department's annual goals and plans.
2. Be responsible for formulating and perfecting the customer service system, work processes, and promote the processization, standardization, and systematization of customer service work to improve the department's work efficiency.
3. Oversee customer management work, analyze customer data, and provide business data support and feasible suggestions.
4. Conduct risk assessment, timely early warning, and handling of customer complaints.
5. Carry out customer follow-up visits, answer customer inquiries, and implement the coordination and handling of problems.
6. Be responsible for the communication, coordination, and resolution of sudden, abnormal problems, and major incidents within the department.
7. Manage department employees, improve team work performance, attach importance to department talent and culture construction, and enhance members' sense of belonging and cohesion.
Job Requirements:
1. Gender is not limited, with a college degree or above.
2. Have more than three years of customer service management experience.
3. Strong organizational, planning, controlling, coordinating abilities, as well as interpersonal and adaptability skills.
4. Good coordination and communication skills, and a strong sense of teamwork.
5. Strong sense of responsibility and customer service awareness, with great affinity and patience.
